Each piece of Kat Cadegan jewellery is carefully handmade in our Revelstoke studio. You will receive a confirmation of your purchase following your online order (check your junk mail if you don’t receive it). Orders typically take 3 business days to process, please factor in this time in addition to shipping estimates. Orders are processed Tuesday to Friday - 9:00am to 5:00pm. Our studio is closed on Mondays, weekends & holidays. Orders placed after 12:00PM PST will begin processing the following business day.
Taxes will be added according to your shipping address. No sales taxes will be added to American or International orders. We are not responsible for any taxes or duties that are charged on international shipments that may apply when the product enters your country.
We accept Visa, MasterCard and some Visa debit cards. We do not accept Amex. Your credit card information is encrypted when it is transmitted to us and is stored in a secure environment. For security reasons, we do not keep permanent records of your credit card information on file.
Unless otherwise noted, unworn ready-to-ship jewelry may be exchanged within 14 days of receiving the item(s) for store credit, less the shipping fee. All custom work is final sale. Kat Cadegan Jewellery does not issue cash refunds for any orders. To initiate a return, please email info@katcadegan.com. Please note that return shipping cost will be the client’s responsibility. Store credit will be available once the piece is returned to Kat Cadegan Jewellery and inspected to verify it is still in new condition.
We guarantee the integrity of our own work, and will go above and beyond to ensure our customers are thrilled with their experience. For all repair inquiries, please email info@katcadegan.com. Please include your name, description of the repair required, photo of the damage, and proof of purchase (order #). If the item was not purchased directly through Kat Cadegan, we require proof of purchase from the original transaction. Repairing your Kat Cadegan piece at a local jeweller without written approval from Kat Cadegan Jewellery voids the warranty. We reserve the right to refuse unreasonable repairs. We do not repair other jewellers' work.
We provide one complimentary* resizing per ring for our clients at the time of purchase. If you require your ring to be sized after purchasing, it will be subject to resizing charges. The design of the ring, material and change in size will determine the price. Please note that resizing jewelry too many times could affect the integrity of the item.
For custom rings, if you require a size different from the size ordered, it will be subject to resizing fees.
*gold rings that need to go up in size will be subject to a sizing fee