Returns, Exchanges & Shipping

If for any reason you are not satisfied with your order, you can return or exchange your piece within 14 days of receiving it.  Please email  at info@katcadegan.com. Be sure to include your order number in the subject of your email.

All items must be returned in new, unworn condition and must include original packaging.

All sale items are final sale. 

Kat Cadegan Jewellery reserves the right to refuse products that have been worn, used, altered or are considered to no longer be in new condition.

Original Shipping charges are non-refundable.  The cost to return an item for refund is the responsibility of the purchaser.

Items purchased from an outside retailer must be returned directly to the retailer. We only handle returns of purchases from katcadegan.com and direct sales at shows/markets.

 

Shipping +. Processing Times

All online orders are processed and shipped within 72 hours of orders being placed. Custom orders will have their own lead time- to be discussed and agreed upon prior to the orders being placed.

We use Canada Post for all of our shipments. Within Canada, you will have the option at checkout for either $4 regular mail or $15 Express Post. 

Regular mail parcels. will take 7-10 business days to arrive. Express post items will arrive in 3-5 business days. 

If you choose $4 regular mail, it must be noted that Kat Cadegan Jewellery will not be held liable for lost, damaged or delayed parcels. We strongly recommend the use of express post which comes with both tracking and insurance. 

International Orders are shipped priority mail for $15