FAQs

Does your jewellery contain nickel?

No, our jewellery does not contain nickel.

Legally, the term ‘sterling silver’ means 92.5 % pure silver and then 7.5% ‘other metals’ which is why there is sometimes nickel in sterling silver. Kat Cadegan sterling silver is an alloy of 92.5% pure silver and 7.5% copper.

 

Do you do repairs?

We only do repairs on Kat Cadegan Jewellery.  If the repair is the result of a defect, KCJ will cover the cost of shipping/repairing.  If the repair is the result of wear and tear/ damage, the customer is responsible for shipping and repair costs. We reserve the right to determine if the repair is the result of damage vs defect.

Repairs on evaluated on an individual basis.

For repair inquiries, please email info@katcadegan.com  Please be sure to include a photo of the damaged product and proof of purchase.

Repairs will take 1-2 weeks to complete depending on the nature/complexity of the repair.

 

I lost an earring

Not to worry- send us a picture of the earring you have and we will gladly make you the mate. Replacement earrings are 50% of the retail price. Please send your lone earring photo to info@katcadegan.com 

 

How do I know my ring size?

We recommend going to your nearest jewellery store to have your finger professionally sized. However if that is not an option, follow the link here.